Support
Contact
Email help@getwieser.com with your question or a description of the problem.
Helpful details (if relevant): SimpleCue version (shown in Help or the App Store listing), iOS/iPadOS version, device model, and whether iCloud sync is on. You can also open Help inside the app and use Contact Support to start a mail draft with version info filled in.
Common questions
Where is my script stored?
On your device. If you enable Sync scripts with iCloud and you are signed in to iCloud, scripts and mirrored settings sync through your Apple iCloud account. SimpleCue does not host your scripts on its own servers.
Do I need an account?
No SimpleCue account. An Apple ID is only involved for App Store purchase and, if you choose, iCloud sync.
Is there a subscription?
No. SimpleCue is a paid App Store app with features included. There is no subscription and no in-app purchase unlock tier.
Does the app work offline?
Core use—creating, editing, and presenting scripts stored on the device—does not require a network connection. iCloud sync and App Store purchase/restore flows need Apple’s services when you use them.
Why does SimpleCue ask for the camera?
Only for optional Practice Mode eye tracking on TrueDepth-capable iPhones. Processing is on-device. You can refuse camera access and still use timed look-up prompts.
iCloud sync isn’t updating
- Confirm Sync scripts with iCloud is on in SimpleCue settings.
- Confirm the device is signed in to iCloud and iCloud Drive/iCloud is available for the app.
- Fully close SimpleCue (swipe away from the app switcher) and open it again after changing the sync setting—on each device.
- Allow time for Apple iCloud to propagate changes.
- Note: builds run from Xcode and App Store builds do not sync with each other.
Paste from other apps keeps asking
On iPad (and when iOS prompts), set Paste from Other Apps to Allow for SimpleCue in Settings → SimpleCue (or Simple Cue) → Paste from Other Apps.
What file types can I import?
.txt, .md, .docx, .pdf, .rtf, and .html. Older Word .doc files are not supported; save as .docx or PDF first.
Privacy
Read the full Privacy Policy.
App Store Connect URLs
Use these when filling App Store Connect (after this site is published on your domain):
- Marketing URL: your site home page (this site’s
/) - Privacy Policy URL:
/privacy/ - Support URL:
/support/(this page)